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Jewellery Warranty
We are committed to creating jewellery of exceptional quality. Every piece is carefully handcrafted and thoroughly inspected before it is shipped to ensure it meets our highest standards.
15-Day Warranty
We offer a 15-day warranty from the date of delivery against manufacturing defects in materials or craftsmanship.
If you believe your jewellery has a manufacturing defect, please contact us within 15 days of receiving your order with your order number, photos of the item, and a brief description of the issue. If your claim is approved, you will be asked to send the item back to us for inspection. Once the defect has been confirmed, we will repair or replace the item at our discretion.
What Is Covered
Our warranty covers manufacturing defects, including:
- Faulty craftsmanship or manufacturing defects
- Defective clasps, closures, or settings
- Loose stones caused by a manufacturing defect
- Broken chains or components due to a manufacturing fault
WARRANTY DETAILS
WHAT IS NOT COVERED
The warranty does not cover:
- Normal wear and tear
- Scratches, dents, or tarnishing
- Accidental damage, misuse, or improper care
- Damage caused by water, perfumes, lotions, cosmetics, or household chemicals
- Lost or stolen jewellery
- Lost stones resulting from impact or everyday wear
- Damage caused by repairs or alterations performed by a third party
- Any issue reported after the 15-day warranty period has expired
SHIPPING COSTS
Shipping costs are not covered under this warranty. Customers are responsible for all shipping costs associated with returning the item for inspection and receiving the repaired or replacement item.
CUSTOMS & IMPORT DUTIES
Orders shipped outside the European Union (EU) may be subject to customs duties, import taxes, and other local charges imposed by the destination country.
These charges are not included in the product price or shipping cost and are the sole responsibility of the customer. We recommend checking your country's import regulations before placing an order, as we are unable to estimate or control these fees.
If a package is refused or returned due to unpaid customs duties or taxes, any return shipping costs, customs fees, or other charges incurred will be deducted from any eligible refund.
Need Help?
If you have any questions, contact us with your order number.
Email: contact@amaken.be
