Select Options
F.A.Q.
Welcome to Amaken ✨
We're here to bring you beautiful, thoughtfully designed pieces you'll love wearing and gifting. From new drops to exclusive offers, we'll keep you updated with what's new, so you never miss your next favorite.
How Long Does An Order Take To Arrive?
Each piece is carefully crafted and prepared in small batches, so please allow 4–6 weeks for your order to be processed and shipped. Once your order is on its way, you will receive an email with tracking information where available. Orders shipped outside the European Union also need to pass through the customs office in your country before they are released for final delivery, which can occasionally cause additional delays.
When Will My Order Be Dispatched?
Because every piece is made by hand in small batches, orders are usually prepared and dispatched within 4–6 weeks of being placed. You will receive a confirmation email as soon as your order is confirmed, and a second email with tracking information once it ships. Please contact our customer service team if your delivery has not been received within the timeframe described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package 'returned goods' to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
How Can I Choose The Right Size For Me?
Habitat has created a universal sizing system that aims to provide a unique reference for all countries. You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.
The Size Guide is conveniently available on the page of each product.
Which Payment Methods Do You Accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
